General terms and conditions of use

Welcome to our website (“vgv.global”). These General Terms and Conditions of Use govern the access to and use of vgv.global. The access to and use of this website as well as the purchase of products & services on vgv.global are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by VGV GLOBAL FZE (“VGV GLOBAL”), with registered office at Saif Office Q1-06-109/C, Sharjah, United Arab Emirates, PO BOX Dubai 336469 affiliated with VGV GLOBAL MANAGEMENT FZE Dubai, United Arab Emirates.

If you need any assistance, please go to the Customer Care area where you will find information on purchases, shipping, refunds and returning products purchased on vgv.global, a form for registration to the site, tips and suggestions, and other general information on the services provided by vgv.global. Remember that you can always contact vgv.global through Customare Care. For any other legal information, please read the General Terms and Conditions of Use and Privacy Policy of vgv.global. VGV GLOBAL may amend or update all or part of these General Terms and Conditions of Use. Any amendments or updates to the General Terms and Conditions of Use will be binding upon publication in this section of the website. We therefore ask that you regularly access this section to check for the publication of the most recent and up-to-date General Terms and Conditions of Use of vgv.global. If you do not agree to all or part of the General Terms and Conditions of Use of vgv.global, please do not use our website.

The access to and use of vgv.global, including viewing web pages, communication with VGV GLOBAL, downloading product information and making purchases on the website are carried out by our users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of vgv.global and its contents. VGV GLOBAL shall not be considered liable for any use of the website and its contents by any of its users that is not compliant with the laws and regulations in force, without prejudice to VGV GLOBAL’s liability for wilful misconduct and gross negligence. You will specifically be liable for communicating information or data which is incorrect, false or concerning third parties without the latter’s consent, as well as for any improper use of such data or information. 

Lastly, since all material will be downloaded or obtained otherwise via use of the service chosen at the user’s own risk, the user is responsible for any damage to computer systems or loss of data as a consequence of downloading, and VGV GLOBAL will not be held responsible. VGV GLOBAL accepts no responsibility for any damage resulting from inaccessibility to website services or from damage caused by viruses, corrupt files, errors, omissions, service interruptions, content deletion, problems with the network, with providers or telephone and/or data transmission connections, unauthorised access, data alteration, failure and/or malfunction of the user’s electronic equipment. 

The user is responsible for maintaining the confidentiality and the proper use of his or her personal information, including the credentials for accessing restricted services, and is also responsible for any damage or harm which might arise against VGV GLOBAL or third parties as a result of the improper use, loss or removal of such information.

Privacy Policy

We recommend that you read the Private Policy, which also applies to users who access vgv.global and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes vgv.global collects and uses your personal data.

Intellectual Property Rights 

vgv.global’s contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material published on vgv.global, including menus, web pages, graphics, colours, schemes, tools, the website’s fonts and design, diagrams, layouts, methods, processes, functions and software which are part of vgv.global, and are protected by copyright and by all other intellectual property rights of VGV GLOBAL, VGV GLOBAL FZE. and the relevant rights holders. The reproduction, wholly or in part, and in any form whatsoever, of vgv.global and of its contents is forbidden without VGV GLOBAL’s written consent. VGV GLOBAL or VGV GLOBAL FZE. has the exclusive right to authorise or prohibit any reproduction, be it direct or indirect, temporary or permanent, or in any other manner or form, and in whole or in part, of vgv.global and its contents. As far as the use of vgv.global is concerned, you are only authorised to view the website and its contents. You are also authorised to carry out all the other temporary acts of reproduction, devoid of economic significance, which are transient or incidental and an integral and essential part of viewing vgv.global and its contents. You are also authorised to browse the website for the lawful use of vgv.global and its contents. You are not authorised to reproduce vgv.global and its contents by any means or in any form, neither in whole nor in part. Any reproduction must be authorised each time by VGV GLOBAL in writing or, if necessary, by the authors of the work posted on the website. Such reproductions must be carried out for lawful purposes in compliance with the copyright and other intellectual property rights of VGV GLOBAL, VGV GLOBAL FZE. and of the authors of the works posted on the website. The individual authors of works published on vgv.global are entitled at any time to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honour or reputation. You undertake to comply with the copyright of the artists who publish their work on vgv.global or who have cooperated with vgv.global in the creation of new forms of expression or new artistic forms which are intended for exclusive or non-exclusive publication on the website or that are an integral part of it. On no account are you authorised to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right. By way of example, you may not alter or modify content or any protected work without VGV GLOBAL’s consent and, where necessary, the consent of each author of the works published on vgv.global.

Trademarks and Domain Names

VGV GLOBAL or VGV GLOBAL FZE. are the exclusive owners of the logos and registered trademarks “VGV GLOBAL” and “vgv.global” and of any other sign which includes the word “VGV GLOBAL” and the domain name “vgv.global”.

All of the other signs distinguishing products sold on vgv.global and posted on the website are registered trademarks of the respective owners and are used on vgv.global strictly for distinguishing, describing and advertising the products sold on vgv.global. VGV GLOBAL and all other registered trademark owners are entitled to the exclusive use of the trademarks they respectively own. Any unlawful or unauthorised use of such trademarks is prohibited and entails serious legal consequences. Such trademarks and any other distinctive mark posted on vgv.global must in no way be used for obtaining an unfair advantage from their distinctive character or reputation or in such a way as to damage them and their owners.

Links to Other Websites 

vgv.global contains hyperlinks (“links”) to other websites which are in no way connected to vgv.global. VGV GLOBAL neither controls nor performs monitoring operations of these websites and their content. VGV GLOBAL may not be held liable for the content of these sites and the rules adopted by them, including as concerns your privacy and the processing of your personal data during your navigation. We thus ask that you pay attention when you connect to these websites through the links present on vgv.global and that you carefully read their conditions of use and privacy regulations. We remind you that these General Terms and Conditions of Use and the Privacy Policy do not apply to websites operated by third parties. vgv.global provides links to other websites exclusively to help its users search and browse and to facilitate links to other websites on the Internet. The activation of links does not entail any recommendation or notification from VGV GLOBAL to access and navigate on these websites, nor any guarantee as to their content, services or the goods provided and sold by them to Internet users. 

Links to vgv.global 

Please contact VGV GLOBAL at the following e-mail address if you are interested in linking to the home page and other publicly accessible web pages of vgv.global: webmarketing@vgv.global. This contact is required for asking for our consent to linking to vgv.global. VGV GLOBAL grants links free of charge and on a non-exclusive basis. VGV GLOBAL is entitled to object to certain links to its website in the event that the applicant who intends to activate links to vgv.global has previously engaged in unfair business practices or ones that do not comply with industry standards or unfair competition actions towards VGV GLOBAL, or its suppliers or when VGV GLOBAL fears the applicant may engage in such behaviour in the future, or when the applicant has previously or it is feared that it may in the future engage in actions discrediting VGV GLOBAL and vgv.global. It is in any case forbidden to post deep links (such as deep frames) to vgv.global or to use unauthorised meta-tags without VGV GLOBAL’s written consent.

Disclaimer of Content

VGV GLOBAL has made all efforts to prevent the publication on its website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of vgv.global’s users, might be considered detrimental to civil beliefs, human rights and dignity, in all its forms and expressions. In any event, VGV GLOBAL does not warrant that the contents of the website are appropriate or lawful. If such contents are deemed unlawful or illegal in some countries, please do not access our website. If you choose to access it regardless, we hereby inform you that your use of services provided by vgv.global shall be your exclusive and personal responsibility. VGV GLOBAL has also adopted measures to ensure that the content of vgv.global is accurate and does not contain any incorrect or out-of-date information in relation to the date of their publication on the website and also, as far as possible, subsequently. VGV GLOBAL, however, cannot be held liable for the accuracy and completeness of the content posted on vgv.global, except in the case of its liability for wilful misconduct and gross negligence and as otherwise provided for by the law. Moreover, VGV GLOBAL cannot guarantee that the website will operate continuously, without interruptions or without errors or malfunctioning linked to Internet connection. In the event of a problem in using our website, please contact our Customer Care. A representative will be on hand to assist you and help you restore your access to the website as far as possible. Please contact your Internet services provider or check that each device for Internet connection and web content access is correctly activated, including your Internet browser. Although VGV GLOBAL will try to do everything possible to ensure regular access to its website, the dynamic nature of the Internet and its content may not allow vgv.global to operate without any suspensions, interruptions or discontinuity linked to updating the website. VGV GLOBAL has implemented technical and organisational measures to protect the security of services on vgv.global, the integrity of traffic data and electronic communications relating to unauthorised use of or access to data, to prevent the risk of dissemination, destruction and loss of data and confidential/non-confidential information regarding vgv.global users, and to prevent unauthorised or unlawful access to such data and information. 

Our Business Policy

VGV GLOBAL has adopted a business policy; its mission is to sell products through its services and its website to “end consumers” only. “End consumer” means any individual who is acting on vgv.global for purposes which are outside his or her trade, business or profession.

If you are not an end consumer, please do not use our services to buy products on vgv.global. VGV GLOBAL reserves the right not to accept order proposals from persons other than end consumers and any other purchase order proposal which does not comply with the Terms & Conditions of Use and these Terms and Conditions Governing this Proposal.

Terms and conditions governing this proposal

SCOPE OF WORK AND FEES

1. VGV GLOBAL FZE is a corporate service provider registered in the United Arab Emirates Under license number 20898. With its registered offices, at Saif Office Q1-06-109/C, Sharjah, United Arab Emirates, PO BOX Dubai 336469 (“VGV GLOBAL”)
2. VGV GLOBAL is not responsible for providing services (or omitting to provide services) on matters outside of the Scope of Work. Additional work to be undertaken on behalf of the client shall be charged for separately at a fee to be agreed upon between VGV GLOBAL and the client.
   
3. All invoices must be settled in full prior to commencement of the proposed service.
   
4. The client agrees to use his best endeavors to attend all appointments at departments and offices where his presence is mandatory. Any delays in the client being able to attend such appointments will affect the timescales for the incorporation of the company and VGV GLOBAL shall not be held liable for any such delays.
   
5. Certain fees and expenses will be provided by VGV GLOBAL to the client as estimates. The client agrees and acknowledges that such fees and expenses are set by the relevant authority and may be subject to increase without notice. Supporting invoices evidencing such fees and expenses will be made available to the client by VGV GLOBAL on request. Where necessary, the client agrees to make further payments to VGV GLOBAL should the funds available to VGV GLOBAL be insufficient to cover the costs of incorporation.
   
6. The client may terminate the engagement by providing VGV GLOBAL with prior written notice of such termination. On termination of the engagement, VGV GLOBAL shall be entitled to deduct from the client funds held by it and/or charge the client:
   
   1. Termination fees for documentary work and time spent in effecting the termination of the engagement; and
   2. All disbursements payable to third parties as a result of the termination of the engagement.

The balance of client funds (if any) held by VGV GLOBAL shall be thereafter refunded to the client.

• All accrued rights and liabilities under these terms and the proposal shall survive and remain in full force and effect notwithstanding termination of VGV GLOBAL’s engagement.
  
• VGV GLOBAL reserves the right to refuse to accept instructions from a client or to discontinue the provision of its services without giving any reasons therefore.
  
• The client shall receive a full refund of the fees paid to VGV GLOBAL (less courier charges) only if the following three conditions are met:
  
  • VGV GLOBAL is not able to incorporate the company for the client,
  • VGV GLOBAL has received all the necessary documents to incorporate the company for the client in a form which is acceptable to the relevant authorities and,
  • the request for the refund is made within six months from the date of the payment of the fees by the client.
    
• The services agreed to be provided by VGV GLOBAL to the client hereunder are limited to those services explicitly set out in the proposal. VGV GLOBAL shall have no responsibility to provide any services other than those set out herein and VGV GLOBAL assumes no additional responsibility towards the client whatsoever. The client shall be responsible to ensure that the client, and any entity established by VGV GLOBAL on behalf of the client, complies with all applicable laws and regulations of the UAE and elsewhere at all times. In particular, the client acknowledges that following incorporation, it shall be responsible for all filings and payment of all fees, penalties and charges to the relevant authorities for the continued existence of the entity established by VGV GLOBAL on its behalf. Any compliance failure of the newly established entity shall be the sole responsibility of the client.
  
• Under no circumstances shall VGV GLOBAL’s liability towards the client exceed the amount of fees paid by the client to VGV GLOBAL. In addition, VGV GLOBAL shall not be liable for any indirect or consequential damages (whether foreseeable or not) suffered by the client in connection with the services provided by VGV GLOBAL.
  
• VGV GLOBAL does not guarantee that the relevant regulatory authorities in the UAE shall accept the documents prepared and/or submitted by VGV GLOBAL on behalf of the client. The regulatory authorities in the UAE enjoy considerable discretion and they may reject any application without assigning a reason. The client acknowledges and accepts the risk of such rejection. Furthermore, the regulatory authorities in the UAE are entitled to request additional documents from the client at any time and the client agrees to furnish the same at the earliest. VGV GLOBAL shall not be responsible for any delay or other complication arising under any application submitted on behalf of the client, except where the same may arise due to VGV GLOBAL’s gross negligence or willful misconduct.
  
• The client shall ensure that all information and documents provided to VGV GLOBAL in connection with the engagement hereof are true and accurate in all respects. The client shall ensure that:
  
  • all copy documents supplied to VGV GLOBAL are complete and true copies of, and conform to, the original documents;
  • all original documents supplied to VGV GLOBAL are genuine and complete have not been tempered with in any way; and
  • copies of all documents supplied to VGV GLOBAL as translation copies are an accurate translations of the original text;

The client shall be responsible for any inaccuracy or misrepresentation in the documents prepared by VGV GLOBAL on behalf of the client (including business plan, application form or any other document whatsoever) which results from any untrue or inaccurate information or documents supplied to VGV GLOBAL by the client.

GENERAL

1. All instructions or requests from the client shall be provided in writing. VGV GLOBAL may, at its sole discretion, agree to act on any request or instruction given otherwise than in writing but in such an event VGV GLOBAL shall not be liable for any error occasioned in the carrying out of such instruction or request by VGV GLOBAL in good faith.
   
2. The client shall provide full details of and promptly inform VGV GLOBAL of any changes to his usual residential address, telephone number, fax number and any email address.
   
3. All communications with respect to the engagement shall be deemed to have been properly communicated to the client if sent to the address notified by the client to VGV GLOBAL in accordance with clause 10 of these terms. All such communications shall be deemed to have been properly received by the client within seven (7) days after the posting of such communication to the client. It shall not be necessary for VGV GLOBAL to provide proof of postage. Communications may also be sent by facsimile, email or such other method as the client shall authorise.
   
4. Save in the case of gross negligence or willful misconduct on the part of VGV GLOBAL, VGV GLOBAL shall not be liable for any failure to comply (wholly or in part) with any instruction and shall not be responsible for the non-receipt of instructions and the client shall have no claim whatsoever against VGV GLOBAL in respect of anything done (or omitted to be done) or in respect of any exercise of any discretion.
   
5. The client shall at all times hereafter indemnify and keep VGV GLOBAL indemnified against all actions, suits, proceedings, claims, demands, costs, charges, expenses and consequences whatsoever which may be taken or instituted against VGV GLOBAL or which may be incurred or become payable by VGV GLOBAL by reason of or on account of VGV GLOBAL having acted or declined to act on any instructions or otherwise pursuant to this proposal.
   
6. In its brochure and other materials, VGV GLOBAL provides information on, inter alia, corporate, financial, tax and commercial matters. Such information is not and does not purport to be legal or other professional advice and shall not be taken to constitute such advice or used or relied upon by the client as such. The client shall take his own independent advice on any matter relating to the services that may affect or concern the client and shall not rely on any representations (whether oral , written, express or implied or otherwise) made by VGV GLOBAL, its employees, representatives or agents. Further, the client agrees and acknowledges that (i) he may have an obligation to report his interest in any company incorporated by VGV GLOBAL in personal tax returns and (ii) the income of that company may be imputed to him. The client shall take advice on and comply with all legal obligations in this respect and VGV GLOBAL shall not be liable to the client for any such matters.
   
7. VGV GLOBAL makes no guarantee as to the time it will take to deliver the Scope of Work. Except in the case of gross negligence or willful misconduct, VGV GLOBAL shall not be liable in any way whatsoever in relation to the manner in which the Scope of Work is undertaken or delivered, which the client acknowledges is at the complete discretion of VGV GLOBAL.
   
8. In the event that the Scope of Work includes the provision by VGV GLOBAL of a local service agent or local partner (the “Local Individual”), the client acknowledges that such service is limited to providing an introduction only, and that the final decision on whether to work with any such individual is that of the client. VGV GLOBAL shall not be responsible for any conflict, dispute or controversy which may arise with or involve the Local Individual at any time in the future and the client expressly waives any right to claim from, or hold liable, VGV GLOBAL as a result of the provision of the introductory service.
   
9. VGV GLOBAL may at any time request the client to provide it with information that it may reasonably require in order to satisfy its client due diligence procedures. The client agrees to:
   1. Provide all such information to VGV GLOBAL as soon as reasonably practical; and
   2. Promptly notify VGV GLOBAL of any changes to such information.

• Except for obligations to pay any amount due, neither VGV GLOBAL nor the client shall be liable in any way for failure to perform its/his respective obligations under these terms or the proposal if the failure is due to causes outside the reasonable control of the party which has failed to perform.
  
• The client acknowledges that this proposal constitutes the entire agreement between the client and VGV GLOBAL in connection with its subject matter and supersedes all previous agreements or understandings between the client and VGV GLOBAL in connection with its subject matter.
  
• VGV GLOBAL shall be entitled to amend these terms and conditions at any time on the provision of prior written notice to the client.
  
• If any provision of these terms is or becomes invalid, illegal or unenforceable then it shall, to the extent required, be severed and shall be ineffective and the validity of the remaining provisions shall not be affected in any way.
  
• In the event of any conflict between these terms and the proposal, the provisions of these terms shall prevail.
  
• These terms, the proposal and any dispute between the client and VGV GLOBAL arising out of them shall be governed by, and construed in accordance with the laws applicable in the Emirate of Dubai & Sharjah, United Arab Emirates. Any dispute arising under or in connection with these terms and conditions, including with respect to their existence, validity or interpretation, shall be subject to the jurisdiction of the Dubai & Sharjah Courts. Notwithstanding the foregoing, VGV GLOBAL may institute proceedings in any other jurisdiction it may deem appropriate (acting in its sole discretion), including to recover its fees, expenses or any other amounts payable to VGV GLOBAL hereunder.
  
• Governing Law. Without prejudice to the application of any mandatory consumer protection provisions in the jurisdiction in which you reside, these General Terms and Conditions of Use are governed by the United Arab Emirates law and in particular by Federal Law 24 of 2006 on Customer Protection and its implementing regulations.